Why Should You Call Metro East?
- Fast, professional service
- Evening & Weekend hours available with no extra charge
- Our Technicians our clean-cut, drug-free and background –checked
- We emphasize quality and thoroughness in our workmanship.
- We are locally owned & operated
- Full warranty on all parts & labor
Do You Service My Furnace Brand?
We service all brands of gas and electric furnaces. Here is a list of SOME of the brands that we service:
What Happens On a Furnace Service Call?
Once a service call is scheduled, a certified, experienced technician will come to your home or business to repair your furnace. After diagnosing the problem, we will explain to you what needs to be serviced on your furnace. During any part of the repair process, we will be more than happy to answer any questions that you have. After the diagnosis, we will let you know if any parts are needed to be replaced and what the cost is.
We put pride in providing quality workmanship and we guarantee our work.
Since replacing parts can be costly, we initially look at trying to repair your furnace by simply making an adjustment or cleaning. We will only recommend replacing a part if it is completely necessary.
We put importance on being thorough. While we are repairing your furnace, we will also inspect your entire heating system for any other potential problems. If we find any problems that we suspect may cause you problems in the near future, we will bring it to your attention. We will show the problem and explain possible solutions.
After the diagnosis and inspection has been completed, we will share with you our professional recommendations on repairing the furnace and our suggestions for any preventive maintenance.
Up-front pricing: Before replacing any parts, we will review with you the costs of the repair. The price quoted will include all the labor, parts and other materials needed to fix your furnace. This price will also include labor and part warranties. The decision is up to you if you would like proceed and repair your furnace.
Our Parts Guarantee:
If it is necessary to replace parts, we will discuss with you the part(s) that need to be replaced.
We use only new parts to repair furnaces. Some HVAC contractors install used parts into furnaces, but sell them to customers as new parts.
We emphasize using only quality, new parts into the furnaces that we repair. We purchase our parts only from reputable local suppliers that have been providing us with quality parts for many years. Upon request, we are willing to show you the packaging of the new part(s) for your furnace.
Also, we are willing to show you and leave the old part(s) with you as proof that we did replace the parts. After all, they are your parts since they are from your furnace.